Replacements and Refunds
1. Eligibility for Replacement
If a product is received in defective condition (Dead on Arrival) or is damaged during transit, it will be eligible for a replacement. To qualify for a replacement:
The product must be returned with all original packaging, accessories, and documentation.
Serial numbers and warranty stickers must remain intact and undamaged.
2. Testing and Inspection
Upon receiving the returned product, our team will inspect and test it to verify the defect. The following scenarios will be considered:
If the product is confirmed as "Dead on Arrival" or damaged due to manufacturing defects, a new replacement will be arranged.
If a replacement is unavailable, an alternative product or a full refund will be offered.
Products found to be damaged due to misuse, burnouts, or mishandling will not qualify for replacement or warranty coverage.
3. Refund Process
If a replacement is not feasible, customers may request a refund. The following conditions apply:
Refunds will be processed via the original payment method (bKash, Rocket, cards, POS, or online payments).
Refund charges applicable to the payment gateway, such as bKash charge, Rocket fee, or EFT charge, are non-refundable.
If the customer availed any cashback offers during the purchase, the cashback amount will be adjusted during the refund process.
4. Unboxing Video Requirement
We highly recommend customers record an unboxing video when they receive the product. This serves as proof in case of damage or defects and ensures a smooth replacement or refund process.
5. Timelines
Replacements or refunds will be initiated within 7 to 10 working days after the inspection is completed.
Refunds may take additional time depending on the payment method and financial institution.
Returns
1. General Conditions
Goods once sold cannot be returned or exchanged without a valid reason.
Products must be returned in their original, unused condition with all packaging and accessories.
2. Online Purchases
For online orders, customers can return goods under the following conditions:
The received product does not match the ordered model.
The product is visibly damaged upon delivery.
3. Restrictions on Returns
Used products cannot be returned.
Returns will not be accepted for reasons such as:
"I no longer want the product."
"I ordered it unintentionally."
"I want to try the product before buying."
"The product is not as I imagined."
Non-Refundable Fees
Certain additional charges are non-refundable, including but not limited to:
EMI processing fees.
Payment gateway charges (bKash, Rocket, EFT, etc.).
Delivery fees, unless the return is due to an error on our part.
Procedure for Returns and Refunds
1. Contact Customer Support
To initiate a return or refund, contact our customer support team immediately upon identifying an issue. Provide the following details:
Order number.
Description of the issue.
Supporting evidence (e.g., unboxing video, photographs of the damage).
2. Return Authorization
Once the issue is verified, our team will issue a Return Authorization (RA) number. Products returned without an RA number will not be accepted.
3. Shipping the Product
Pack the product securely to prevent further damage during transit.
Ship the product to the designated address provided by our customer support team.
Retain the shipping receipt as proof of return.
Important Notes
Ensure the product is shipped back promptly after receiving the RA number. Delayed returns may not be accepted.
If the returned product does not meet the conditions outlined in this policy, it will be returned to the customer at their expense.
Exceptions to the Policy
Our Return and Refund Policy does not cover the following scenarios:
Damage caused by misuse, mishandling, or unauthorized repairs.
Products with missing serial numbers or warranty stickers.
Returns initiated beyond the specified time frame (as mentioned above).
